Terms & Conditions

1. Introduction

Welcome to Kaida Stay. By accessing and using our website (www.kaidaystay.com) and services, you agree to be bound by the following Terms and Conditions. These terms apply to all users, whether you’re a property owner or a guest booking a rental property. If you disagree with any part of these terms, please discontinue use of our services. 

2. Services

Kaida Stay provides holiday rental management services, which include, but are not limited to: 

  • Listing properties for short-term rentals 
  • Property maintenance and housekeeping 
  • Facilitating guest check-in/check-out 
  • Managing rental payments and bookings 

3. Booking and Payment Terms 

  • Guests: When booking a property through Kaida Stay, you agree to pay the full amount as stated in the booking confirmation. Payment methods are outlined at the time of booking. Cancellation policies vary by property and are detailed in the booking confirmation. 
  • Owners: Kaida Stay will manage the property on your behalf and facilitate bookings. Commission rates and payment terms will be agreed upon through a separate contract. Owners will receive rental income minus our management fees, as per the contractual agreement.  

4. Cancellation and Refund Policy

  • Guests: Cancellations must be made within the stipulated period as per your booking confirmation to receive a refund. Late cancellations may incur a fee, or refunds may not be provided depending on the specific property’s cancellation policy. 
  • Owners: In the case of cancellations by guests, owners will not be entitled to rental income for that period unless otherwise stated in the management contract.  

5. Property Maintenance and Liability 

Kaida Stay will maintain the property in line with the agreed management services. However, Kaida Stay is not responsible for:  

  • Acts of vandalism, natural disasters, or other incidents outside of our control 
  • Loss or damage to personal items left in the property 

Owners are responsible for ensuring that their property is adequately insured. 

6. Guest Responsibilities  

Guests are expected to: 

  • Respect the property and adhere to house rules outlined at the time of booking  
  • Report any damages or issues immediately  
  • Check out at the designated time unless otherwise agreed with Kaida Stay   

Failure to comply with these responsibilities may result in additional charges for damages or unauthorized use.  

7. Owner Responsibilities   

Owners are expected to:  

  • Provide accurate and updated information about their property, including house rules, property features, and amenities   
  • Ensure the property is compliant with all local laws and regulations concerning short-term rentals   
  • Maintain appropriate insurance coverage for the property   

8. Privacy and Data Protection    

Kaida Stay values your privacy. Personal data collected during bookings or inquiries will be handled according to our Privacy Policy. We will not share your data with third parties without your consent, except where necessary to fulfill our services.   

9. Intellectual Property     

All content on www.kaidaystay.com, including text, images, logos, and design, is the intellectual property of Kaida Stay unless otherwise stated. Unauthorized reproduction or use of this content is prohibited.

10. Dispute Resolution      

In the event of a dispute, both parties (guests or owners) agree to first seek a resolution through direct communication with Kaida Stay. If a resolution cannot be reached, legal action may be pursued in accordance with local jurisdiction. 

11. Modifications to Terms and Conditions    

Kaida Stay reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of our services after any modifications indicates your acceptance of the revised terms.  

12. Governing Law     

These Terms and Conditions are governed by the laws of Spain. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Malaga, Spain.   

Contacts     

For any queries regarding these Terms and Conditions, please contact us at: 

Kaida Stay

Email: hola@kaidastay.com

Phone: +34 62 360 2332

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